Privacy Policy

Last Updated: June 2025

This Privacy Policy explains how Prive Casino ("we", "us", "our") collects, uses, stores, and protects your personal data when you visit privecasino.bet or use any of our services. We operate in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Prive Casino is an online gambling platform accessible at privecasino.bet. For data protection purposes, we are the data controller responsible for your personal information. If you have questions about how your data is handled, contact us using the details in Section 10.

2. What Data We Collect

We collect the following categories of personal data when you register an account, make transactions, or interact with our services.

• Identity data: name, date of birth, username, gender
• Contact data: email address, telephone number, postal address
• Financial data: payment method details, transaction history, deposit and withdrawal records
• Technical data: IP address, browser type and version, device identifiers, time zone settings, operating system
• Usage data: pages visited, games played, session duration, betting history
• Verification data: copies of identification documents submitted for KYC purposes
• Marketing data: your preferences for receiving marketing from us

3. How We Collect Your Data

We collect data through direct interactions when you create an account, deposit funds, contact support, or respond to surveys. Automated technologies including cookies and similar tracking tools collect technical and usage data when you browse our site. Third parties such as payment processors and identity verification providers share data with us where necessary for the operation of our services.

4. How We Use Your Data

Your personal data is used for the following purposes.

• To create and manage your account
• To process deposits, withdrawals, and account transactions
• To verify your identity in compliance with anti-money laundering regulations
• To comply with our UK Gambling Commission licence obligations, including age verification and responsible gambling requirements
• To detect and prevent fraud, money laundering, and problem gambling
• To provide customer support
• To send you service-related communications including transaction confirmations and account security alerts
• To send marketing communications where you have given consent or where we have a legitimate interest in doing so
• To improve our platform through analysis of usage patterns

5. Legal Basis for Processing

We process your personal data under the following legal bases. Contract performance applies where processing is necessary to deliver our services to you. Legal obligation applies where processing is required by law, including gambling licence conditions, anti-money laundering rules, and tax reporting. Legitimate interests apply where we process data to detect fraud, improve our services, or conduct direct marketing to existing customers. Consent applies where you have explicitly opted in to marketing communications.

6. Cookies

We use cookies and similar technologies to operate the site, remember your preferences, and analyse usage. Essential cookies are required for the site to function and cannot be disabled. Analytics cookies help us understand how visitors use the site. Marketing cookies track your activity to deliver relevant advertising. You can manage cookie preferences through the cookie consent tool displayed when you first visit the site. Withdrawing consent for non-essential cookies will not affect your ability to use core site functionality.

7. Sharing Your Data

We share your personal data with the following categories of recipients where necessary.

• Payment processors and banks handling your transactions
• Identity verification and KYC service providers
• Fraud prevention and anti-money laundering service providers
• The UK Gambling Commission and other regulatory authorities as required by law
• GamStop and similar responsible gambling services as required under our licence
• IT and technology providers who support our platform infrastructure

We do not sell your personal data to third parties. We do not share your data for third-party marketing purposes without your explicit consent.

8. Data Retention

We retain personal data for as long as your account is active and for a period of five years after account closure, in compliance with anti-money laundering regulations. Financial transaction records are retained for six years from the transaction date as required by HMRC guidance. Verification documents are retained for five years after the end of the business relationship. You may request earlier deletion in some circumstances, though regulatory obligations may prevent full erasure of certain records.

9. Your Rights

Under UK GDPR you have the following rights regarding your personal data.

• The right to access a copy of the personal data we hold about you
• The right to correct inaccurate or incomplete data
• The right to request deletion of your personal data in certain circumstances
• The right to restrict processing of your data in certain circumstances
• The right to data portability for data you have provided to us
• The right to object to processing based on legitimate interests
• The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us using the details in Section 10. We will respond within 30 days. If you are unhappy with how we handle your request, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

10. Contact Us

For data protection queries, requests to exercise your rights, or complaints about how we handle your personal data, contact us by email at [email protected]. We aim to acknowledge all requests within 5 business days and resolve them within 30 days.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be communicated to registered users by email. The date at the top of this page shows when the policy was last updated. Continued use of the site after an update constitutes acceptance of the revised policy.